How do you calculate the postage?
We have three shipping price zones, UK, Europe and Rest of World. If you live in Europe, choose 'Germany'
as shipping country to make the calculation. You will be able to enter your correct address in the PayPal checkout.
Why do I have to pick Germany?
What are your postage rates?
L.P - £3.50 for first item & £0.50 for additional items
CD & 7" - £1.50 for the first item & £0.50 for additional items
L.P - £5.50 for first item & £1.50 for additional items
CD & 7" - £2.00 for first item & £0.50 for additional items
L.P - £7.50 for first item & £2.50 for additional items
CD & 7" - £2.50 for first item & £1.00 for additional items
Please remember 2xCD, 2xLP, etc are counted as 2 separate items
Is it cheaper to send multiple items in one package?
Yes, the shipping cost will be automatically calculated for you based on your shipping destination.
How long does it take to ship?
We aim to dispatch all orders within two days of receiving them. You will receive an email to confirm that your order has been dispatched. Please allow up to 2 days after dispatch date for delivery of orders in the U.K. However it should normally be the working next day. Please allow up to 7 days in Europe & the rest of the world.
What postal services do you use?
We ship UK orders using First Class Royal Mail post. For international orders we use international air mail.
Can I purchase items before the release date?
Forthcoming releases can be preordered and will be mailed on the release date given in the information for that particular item. We cannot mail anything before the date shown.
You despatched my order a while ago and I still haven't received it, is it lost?
Royal Mail will consider a UK package lost after 15 working days have passed from the day it was shipped to you. International packages will be considered lost after 25 working days have passed.
If this time has elapsed and you still haven't received your package please email us at firstname.lastname@example.org
Can I use my PayPal account?
Yes, we use PayPal for order processing, so just log in as normal and pay with funds in your account.
Can I use a normal credit / debit card?
Yes. If you don't already have a PayPal account you can use a credit or debit card within Paypal instead (click the 'continue' link on the left hand side of the page). They accept any of the cards shown below. You do not
need to enter log in details into Paypal to pay using a credit card.
I have a specific shipping question that's not answered here, can I get in touch?
Yes, please e-mail email@example.com
with any specific questions and we'll reply to you ASAP.